EGO:EAST

Returns & Refunds

FINAL SALE

All sales are final, except where required by applicable law or in cases where an item arrives damaged, defective, or materially different from the item ordered.

RETURNS & EXCHANGES

Because our art prints are carefully prepared and packaged for each order, we do not accept returns or exchanges for change of mind, incorrect size selection, or minor variations in color, paper texture, fibers, or other natural characteristics of the selected paper.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the artwork and its original packaging. After review, we may provide a replacement or refund, as appropriate.

PRE-ORDERS & LIMITED EDITIONS

Pre-order and limited-edition items are generally non-refundable once production has begun, except where otherwise required by applicable law or where the item is damaged, defective, incorrect, or cannot be fulfilled.

SHIPPING DELAYS

If we are unable to ship your order within the timeframe stated at the time of purchase, we will provide any notice, cancellation option, or refund required under applicable law.

SHIPPING & CUSTOMS FEES

Original shipping charges, customs duties, import taxes, and other third-party fees are generally non-refundable unless the refund is required because we were unable to fulfill or properly deliver the order.

CONSUMER RIGHTS

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.