EGO:EAST
FAQ
What kind of paper are the prints made on?
Each print is produced on 250gsm matte paper using refined inkjet printing, chosen for consistent color, tone, and detail across every piece.
Are the prints signed?
Selected prints and editions are signed by the artist. Signing details are noted on the individual product page.
Are the prints limited edition?
Limited editions are released separately and will be clearly marked on the individual product page. Unless otherwise stated, prints are not limited editions.
What size are the prints?
Print sizes are listed on each individual product page. Sizes may vary depending on the artwork.
Are frames included?
Frames are not included unless a framed option is specifically offered and selected on the product page.
How are prints packaged for shipping?
Each print is carefully protected and securely packaged to help prevent bending, moisture, and damage during transit. Packaging may vary depending on the size and material of the artwork.
How long does shipping take?
Processing and delivery times vary by destination and product. Estimated shipping information will be shown at checkout when available. Pre-order items may require additional production time before shipment.
Do you ship internationally?
International shipping is available to supported destinations. Most countries, including the United States, no longer offer duty-free treatment for low-value shipments, so customs duties, import taxes, and any related fees may apply to your order regardless of its value. These are assessed by customs in the destination country, are not included in the order or shipping total, and are the responsibility of the recipient. Rates vary by destination and product classification — check with your local customs office if you would like an estimate before ordering.
Will I receive tracking information?
When tracking is available for the selected shipping service, tracking information will be sent after the order has been dispatched.
What if my print arrives damaged?
Please contact us as soon as possible with your order information and clear photographs of the item and packaging. Damage claims are reviewed individually so we can determine the appropriate resolution.